Returns

How long do I have to request a return?

You may request a return within 30 days of receiving your order.

What condition must the returned product be in?

To qualify for a return, the product must be:

• Unused and in resalable condition

• Returned with its original packaging

• Returned with all accessories, manuals, and tags

• Free from damage, stains, odors, or other signs of use

Products that do not meet these requirements may be rejected or qualify for only a partial refund.

How do I request a return?

You may submit a return request through your customer account.

You may also email zero@reeyeeus.com and provide:

• Your order number

• The product you want to return

• The reason for the return

• Photos or videos if the product is damaged, defective, or incorrect

Please wait for approval and the correct return address before sending your package. Unauthorized returns may be delayed or refused.

Do you provide a free return label?

For non-defective returns, you may choose one of the following options:

• Use a ReeYee prepaid return label. A $9.90 label fee will be deducted from your refund.

• Contact us for the return address, arrange the shipment yourself, and pay the return shipping cost. After the product is received, inspected, and approved, you will receive a full refund without a return-label deduction.

We recommend using a trackable shipping service and keeping your shipping receipt. ReeYee is not responsible for return packages lost or damaged before reaching our return facility.

What should I do if I receive a damaged, defective, or incorrect product?

Contact zero@reeyeeus.com as soon as possible and include your order number and clear photos or videos showing the issue.

After reviewing the request, we will provide an appropriate solution. If a return is required because of our error or a confirmed product defect, ReeYee will cover the return shipping cost.

Refunds

When will I receive my refund?

We will inspect the returned product after it arrives.

Approved refunds will be processed to the original payment method within 3–5 business days after inspection. Your bank, card issuer, or payment provider may need additional time to post the refund.

Will I receive a full refund?

If the returned product meets our return requirements, you will receive a full refund.

If you use a ReeYee prepaid return label for a non-defective return, the $9.90 label fee will be deducted from your refund.

A returned product that is used, damaged, incomplete, or missing its original packaging may be rejected or qualify for only a partial refund.

What should I do if my approved refund has not arrived?

If more than 10 business days have passed since your refund was approved, please contact zero@reeyeeus.com.

Exchanges and Cancellations

Can I exchange a product?

We do not currently offer direct exchanges.

To purchase a different product, color, or size, please return the original item according to this policy and place a new order.

Can I cancel or change my order?

Contact zero@reeyeeus.com as soon as possible.

We will try to help, but an order cannot be changed or cancelled after it has been shipped. Orders that have already entered processing may also be unable to be changed or cancelled.